Managed Cybersecurity Services
Overview
Merge IT delivers full-scope managed cybersecurity services for organizations of every size — from SMBs to the enterprise. We bring AI-based, next-generation autonomous defense to your security operations, with the expertise to organize, detect, explain, and respond to cyber threats at machine speed.
Our services are powered by Tier4, our proprietary autonomous defense platform, combined with Merge IT implementation, governance, reporting, and cross-platform security operations and advisory services.
Autonomous Defense at Machine Speed
When our platform detects an anomaly, our team takes approved remediation action immediately — with industry-leading speed and accuracy, and world-class mean time to resolution (MTTR). Every action is documented in a case record that explains what happened, why the action was taken, and the outcome.
Tier4 was designed and built by our subject-matter experts in data science, threat hunting, and managed services. All services are delivered from our secure, 24/7 Security Operations Center
(SOC), combining deep network knowledge with expert cybersecurity skill — at any scale, from SMB to full enterprise.
What’s Included
Every managed cybersecurity engagement includes:
- Launch readiness and tuning — implementation to confirm telemetry, parsing, identity, mapping, and policy design
- Autonomous defense operations — ongoing operation of the Tier4-enabled autonomous defense service
- SOC Command Dashboard — a cross-platform dashboard for service visibility, security posture, and SLA tracking and reporting
- Legacy tool integration (optional) — integration with your existing SIEM, EDR, cloud security, email security, and ticketing systems
- Reporting and governance — monthly service reporting, telemetry health reviews, incident summaries, tuning of toolsets and autonomy, and quarterly roadmap discussions
Incremental consulting services for your security operations are available as a complement to our managed and technology services.